Customer Service Executive

About the Company

CPO Pte Ltd is a fast-growing startup dedicated to delivering high-quality products and exceptional customer service. We pride ourselves on building strong, long-term relationships with our customers while maintaining operational excellence. As we expand, we are looking for a passionate and customer-focused individual to join our team.

Job Summary

As a Customer Service Executive, you will be the frontline ambassador of the company. You will manage customer inquiries, resolve issues efficiently, and ensure a positive end-to-end customer experience. This role requires strong communication skills, empathy, problem-solving abilities, and a proactive mindset.

Key Responsibilities

• Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly

• Provide effective solutions to customer concerns or escalate complex matters to relevant departments

• Process orders, returns, and exchanges accurately to ensure a seamless customer journey

• Maintain accurate and updated records of customer interactions in the CRM system

• Collaborate with Sales, Marketing, and Operations teams to resolve issues and improve service delivery

• Monitor customer feedback and satisfaction metrics to identify trends and recommend improvements

• Stay updated on product offerings, promotions, and company policies to provide accurate information

• Support the development and implementation of customer service policies and procedures

• Uphold company values of integrity, professionalism, and service excellence at all times

Requirements

• Diploma or Bachelor's degree in Business, Communications, or related field preferred

• Prior experience in customer service or client-facing roles is an advantage

• Excellent verbal and written communication skills

• Strong interpersonal skills with the ability to build rapport and trust

• Good problem-solving and conflict-resolution abilities

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency in Microsoft Office and CRM systems

• Positive attitude, resilience, and strong service orientation

• Flexibility to work non-traditional hours (if required)

What We Offer

• Competitive salary and performance incentives

• Career growth opportunities within a growing startup

• Supportive and collaborative team environment

• Exposure to sustainability-focused and technology-driven operations

• Training and professional development opportunities