Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.
- Working days: Monday to Sunday (5 Days Work Week)
- Working time: 11.00am to 9.30pm
Responsibilities:
- Attend to walk-in customers, addressing VEW and inquiries.
- Perform basic diagnoses of device faults.
- Conduct product testing and manage exchanges.
- Assist with first-time product setup.
- Apply screen protectors.
- Handle SingSaver redemptions.
- Resolve product issues encountered by customers after sales
Requirements:
- Experience in customer service
- Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.
- Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
- Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
- Ability to handle multiple tasks simultaneously.
