Customer Service Executive

Job Summary

Coordinate with stakeholders and manage customer inquiries to ensure timely resolution of issues and positive customer experiences, supporting departmental performance goals.

Responsibilities

• Coordinate with various stakeholders to expedite repair processes and minimize downtime
• Respond promptly to customer inquiries via Email and Hotline to provide accurate information and support
• Monitor escalated cases, follow up for clarification, and ensure timely resolution of complex issues
• Execute instructions and complete ad-hoc duties assigned by supervisors to support team objectives
• Support achievement of departmental Key Performance Indicators set by management through effective task management
• Resolve customer service-related issues promptly to maintain a positive client experience and satisfaction

Preferred competencies and qualifications

• Demonstrate excellent command of English in both written and spoken communication to ensure clarity and professionalism
• Apply strong phone contact handling skills and active listening to understand and address customer needs effectively
• Exhibit a pleasant and cheerful personality to foster positive interactions with customers and colleagues
• Utilize excellent communication and presentation skills to convey information clearly and confidently
• Manage multiple tasks, prioritize responsibilities, and use time efficiently to meet deadlines
• Work confidently both independently and as a team player, maintaining composure under pressure
• Possess a minimum of 2 years of relevant experience in customer service or related roles
• Hold a Diploma or Degree in Business or related fields to support job functions
• Use Microsoft Office applications proficiently to complete documentation and reporting tasks