Job Summary
Coordinate with stakeholders and manage customer inquiries to ensure timely resolution of issues and positive customer experiences, supporting departmental performance goals.
Responsibilities
- Coordinate with various stakeholders to expedite repair processes and minimize downtime
- Respond promptly to customer inquiries via Email and Hotline to provide accurate information and support
- Monitor escalated cases, follow up for clarification, and ensure timely resolution of complex issues
- Execute instructions and complete ad-hoc duties assigned by supervisors to support team objectives
- Support achievement of departmental Key Performance Indicators set by management through effective task management
- Resolve customer service-related issues promptly to maintain a positive client experience and satisfaction
Preferred competencies and qualifications
- Demonstrate excellent command of English in both written and spoken communication to ensure clarity and professionalism
- Apply strong phone contact handling skills and active listening to understand and address customer needs effectively
- Exhibit a pleasant and cheerful personality to foster positive interactions with customers and colleagues
- Utilize excellent communication and presentation skills to convey information clearly and confidently
- Manage multiple tasks, prioritize responsibilities, and use time efficiently to meet deadlines
- Work confidently both independently and as a team player, maintaining composure under pressure
- Possess a minimum of 2 years of relevant experience in customer service or related roles
- Hold a Diploma or Degree in Business or related fields to support job functions
- Use Microsoft Office applications proficiently to complete documentation and reporting tasks
