Customer Service Executive (Call Centre)

Job Responsibilities:

• Manage customer accounts and maintain an up-to-date and accurate customer database.
• Communicate effectively with customers through both written and verbal channels.
• Address customer inquiries and complaints, providing timely and appropriate resolutions and ensuring follow-up.
• Liaise and coordinate with internal teams to support service delivery and operational efficiency.
• Prepare, analyse, and present regular reports related to customer accounts and service activities.

Job Requirements:

• Preferably 2 years of relevant experience in the related field is required for this position.
• Good team player with strong interpersonal and communication skills
• Computer literate with good communication and interpersonal skills
• Self-motivated, resourceful, meticulous and organized
• Possess initiative and a customer-oriented attitude
• Good interpersonal and communication skills