Customer Service Executive
Job Description
Are you ready to ignite your career and be part of something truly extraordinary At ASUS, we're In Search of Incredible—and we want you on our team! We're looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you're fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.
Join us, and let's chase the incredible together!
Job Description
- To ensure a smooth and accurate order fulfillment and logistics management for overseas distributor.
- Plan and submit demand to in-house system.
- Raise PI (proforma invoice) based on allocation received.
- Generate and issue weekly account statement.
- Liaising with Sales to ensure timely collection of customer payment.
- Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
- Closely monitoring shipment status from worldwide manufacturing sites, update stakeholders on delivery schedule and ensure all deliveries are smoothly made.
- Prepare and process shipment for letter of credit (LC), arrange export documents and ensure data accuracy and present LC documents on time. Monitoring transactions and follow until payment received.
- Thorough and regular refund/rebate document preparation. Ensure accuracy and timely process of the rebate documentation.
- Actively liaise with customers and Sales team to provide logistics and order supports.
- Ensure customers requests and enquiries are fulfilled in a prompt action.
- Aggressively follow up and be proactive in provide extended support to both internal and external teams.
- Any other tasks as and when assigned by the management.
Job Requirement:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
- Minimum of 3 year(s) of working experience in the related field is required for this position.
- Candidates must be proficient in Mandarin due to regular daily communication and liaison with our HQ.
More Info
Key Skills
About Company
Skills:
Contacting candidates, Providing Quotes to Customers, Customer Service, product range, Administrative Work, Confidentiality Management, Production Lead-Time, order logistics, Handle Customer Enquires, Developing Relationships With Customers, Timely Communication, Administrative Support, Product Costing and Pricing, Collaborate With Internal Team, Order Processing, Fax
Skills:
Order Fulfillment, Logistics Management
Skills:
Work Under Pressure, Customer Service, Proactive Communication, International Business, Logistics, work requisitions, Organisational Skills, Supply Chain Management, Order Processing, Reliable, Timely Delivery
Customer Service Executive (Freight Forwarding) - Training Provided | Changi AirFreight Centrethe supreme hr advisory pte. ltd.
T
Skills:
shrinkage , Inbound Freight, Supervisory Skills, Customer Service, Import Management, Cost Management, Email Communications, Co-Ordinate Deliveries, Handle Customer Enquires, Upselling, Handling Deliveries, Prepare Shipments, Liaison With Shipping Agents, Freight Forwarding, Logistics, Microsoft Powerpoint
Skills:
Export Documentation, Logistics management systems, Sea Freight operations, Booking setup, Bill of Lading issuance