Customer Service Executive

Salary Range: Up to $3000 per month + VB + Productivity Incentive

.Serve as the primary contact point for customer inquiries, service requests, feedback, and complaints through phone, email, and face-to-face communication.

. Identify and understand customer needs, providing timely and effective solutions or escalating issues to the right departments.

. Handle and resolve customer complaints efficiently to ensure customer satisfaction.

. Track delivery progress and coordinate with the logistics team to ensure timely delivery updates.

. Collaborate with the Sales Department to manage customer inquiries, quotations, and follow-ups.

. Work closely with the Production Department to plan and oversee logistics activities, ensuring orders are processed accurately and delivered on schedule.

. Use the ERP system to record, monitor, and update job statuses.

. Coordinate with the Accounts Receivable team to ensure all necessary documents are submitted for billing and invoicing.

. Maintain accurate records of all customer interactions and job-related documents.

. Assist in preparing reports, audits, and departmental reviews.

. Perform other duties or special assignments as directed by management to support business operations or projects.

Key Requirements

• Min Diploma in Business Administration, Logistics, Supply Chain Management, or any related field.
• Min 2 years of experience in customer service.
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems.
• Able to work independently and manage multiple tasks in a fast-paced, deadline-driven environment.
• A strong team player who is collaborative, adaptable, and committed to achieving team objectives and delivering customer satisfaction.