Customer Service Executive

About Us

Established in 2001, Apex Logistics International has grown into a global leader in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries, 42 offices, and 2,500+ dedicated employees, we deliver dependable solutions worldwide.

In 2021, Apex joined the KN Group, strengthening our position as an industry leading Air Freight Forwarder. Built on air and sea transportation as our core, supported by warehousing and distribution, we provide integrated supply chain solutions from raw material procurement to finished goods distribution, helping customers succeed globally.

Job Summary

We are seeking a Customer Service Executive to join our Customer Service team in Singapore. The role is responsible for managing end-to-end shipment coordination for both inbound and outbound cargo, ensuring smooth operations and high service standards. This role acts as the key point of contact between customers, internal teams, and external partners to ensure timely delivery, accurate documentation, and efficient problem resolution.

Key Responsibilities

Shipment Execution & Coordination:

• Handle daily air import/export bookings, routing instructions, and scheduling.
• Verify booking details and ensure information accuracy before transmission.
• Coordinate with customer, shipper or consignee to ensure adequate shipment arrangement.

Documentation & System Accuracy:

• Prepare and validate all shipping documents including HAWB, MAWB, manifest, and invoices.
• Update system milestones accurately.
• Ensure all data entries and reports are completed on time for billing, KPI, and customer visibility.

Customer Support & Communication:

• Respond promptly to customer inquiries on shipment status and requirements.
• Provide daily updates and ensure customers are informed of any deviations or changes.
• Escalate service issues or irregularities to the supervisor or senior team members for resolution.

Internal Coordination & Collaboration:

• Liaise with freight planner, operation, and counterpart offices for smooth cargo movement.
• Support ad-hoc coordination for urgent or last-minute bookings.
• Ensure timely and accurately invoicing and billings to customers.

Compliance & Process Adherence:

• Follow company SOPs, cut-off timelines, and customer handling instructions.
• Ensure documentation meets customs and airline compliance standards.
• Maintain accurate record-keeping and adhere to internal audit requirements.

Experience & Qualifications:

• Minimum Diploma in Logistics Management or equivalent.
• Experience in both air freight export and import operations (Freight Forwarding / Logistics / Supply Chain / 3PL) is an added advantage.
• Fresh graduates are also encouraged to apply.

Skills & Competencies:

• Good communication and interpersonal skills.
• Detail-oriented, disciplined in documentation and follow-up.
• Customer-focused mindset with proactive problem-solving attitude.
• Team-oriented, cooperative, and able to take instruction effectively.
• Able to work under pressure and handle multiple tasks in a fast-paced environment.
• Good in Microsoft Office (Excel, Outlook, Word).
• Good command of written and spoken English.