Job Description

Airfreight Customer Service Executive

Location: Changi Airfreight Centre
Working Hours: Monday to Friday, 9:00 AM-6:00 PM

alternate Saturdays, 9:00 AM-1:00 PM

About the Role

Our client is seeking an Airfreight Customer Service Executive to join its co-loading team. You will coordinate cargo bookings, liaise with airlines and shipment partners, and provide timely updates to customers.

Responsibilities

Handle daily air cargo bookings and respond to customer enquiries.
Secure cargo capacity with airlines and confirm booking arrangements with customers.
Advise customers on airline service requirements and shipment procedures.
Enter flight reservations and maintain accurate booking records.
Coordinate with customers, warehouses, airlines, customs and other parties on shipment requirements.
Monitor shipment status and update customers on progress or changes.
Build positive customer relationships and resolve service issues promptly.
Provide accurate shipment information to the billing team for invoicing.
Perform other related duties as assigned.

Requirements

Minimum GCE N or O Levels.
At least 1 year of relevant experience in airfreight customer service, co-loading or a related field.
Familiarity with the CCN system.
Proficient in Microsoft Office, particularly Excel.
Good communication skills and a customer-focused approach.
Meticulous, adaptable and able to work independently.
Able to work alternate Saturdays and support shift or weekend arrangements when required.

Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to [Confidential Information]

https://wa.me/6565090823

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495