Customer Service Engineer

Key responsibilities

• Carry out equipment servicing, routine maintenance, and repair work
• Diagnose and fix issues related to hardware, software, and process performance
• React quickly to equipment problems, delivering prompt and reliable technical assistance
• Check equipment regularly to confirm it's operating at the right quality and performance standards
• Apply technical manuals, diagnostic instruments, and test tools to pinpoint and fix equipment faults
• Assist with equipment setup, installation, upkeep, and qualification processes
• Team up with senior engineers to tackle more complex technical problems
• Play a part in efforts to boost equipment uptime, dependability, and overall output
• Stay in close contact with customers and internal teams to handle equipment-related concerns
• Keep thorough and accurate service logs, reports, and supporting documentation
• Comply with all safety guidelines, cleanroom standards, and work procedures

Requirements

• 3–5 years of experience in customer or field service support, or a related technical discipline
• Ability to read and interpret electrical and mechanical schematics
• Demonstrated experience diagnosing and resolving basic technical issues
• Proficient with hand tools and standard test equipment, including digital multimeters
• Strong written and verbal communication skills
• Working knowledge of Microsoft Excel, Word, and PowerPoint
• Ability to meet all on-site requirements, including safety, environmental, and health protocols