Job Description

Company Overview

EPOINT SYSTEMS PTE. LTD. is a leading Point Of Sales system integrator in Singapore, Malaysia, Indonesia, and Thailand. We offer system study, commissioning, and 24x7 onsite support to ensure uninterrupted operations and deliver the best value to our customers.

Job Summary

You will independently resolve POS-related customer issues, provide remote and onsite repair guidance, deliver frontline after-sales support, and offer training and assistance to ensure customer satisfaction.

Responsibilities

Diagnose and resolve customer issues related to Point Of Sales (POS) systems to maintain smooth operations
Guide customers remotely or onsite to perform effective repair work on POS systems
Deliver frontline after-sales support by addressing customer inquiries and technical issues promptly
Provide training and ongoing assistance to customers to improve their use of POS systems
Collaborate with team members to uphold service quality and enhance customer satisfaction
Adapt to shift duties, including weekends and public holidays, to ensure continuous support coverage

Preferred competencies and qualifications

Operate and troubleshoot IT services related to POS systems with computer literacy
Communicate clearly and build rapport with customers and team members using good interpersonal skills
Demonstrate flexibility and willingness to work shifts and varied hours to meet operational needs