About the Role:
As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do:
- Respond to user inquiries via phone, email, or inperson, offering timely assistance for any FM related issue at site
- Operate the FM helpdesk, managing service requests, fault reports, and work orders
- Maintain CMMS records, ensuring data accuracy and timely updates
- Generate periodic reports on service performance, asset status, and compliance
- Support onboarding, training schedules, and document control during transition
- Coordinate with vendors and internal teams for follow-ups and escalations
- Assist in procurement administration and invoice tracking
- Receive, screen, sort, and distribute incoming mail, parcels, and courier items accurately and promptly.
- Process outgoing mail and courier items, ensuring correct labelling, documentation, and handover.
- Maintain accurate records and tracking logs for incoming and outgoing mail, including delivery acknowledgements where required.
- Coordinate with approved courier and service providers for daily operations and issue resolution.
- Operate and maintain mailroom equipment (e.g. scanners, franking machines) in accordance with instructions.
- Assist with other facilities or administrative support duties as assigned.
What You'll Need:
- Minimum GCE O Levels
- At least 2 years of working experience in a call centre environment
- Knowledge of Microsoft Office suite
- Good communication and written skills
