About the Role:
As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do:
- Respond to user inquiries via phone, email, or inperson, offering timely assistance for any FM related issue at site
Operate the FM helpdesk, managing service requests, fault reports, and work orders - Maintain CMMS records, ensuring data accuracy and timely updates
- Generate periodic reports on service performance, asset status, and compliance
- Support onboarding, training schedules, and document control during transition
- Coordinate with vendors and internal teams for follow-ups and escalations
- Assist in procurement administration and invoice tracking
- Receive, screen, sort, and distribute incoming mail, parcels, and courier items accurately and promptly.
- Process outgoing mail and courier items, ensuring correct labelling, documentation, and handover.
- Maintain accurate records and tracking logs for incoming and outgoing mail, including delivery acknowledgements where required.
- Coordinate with approved courier and service providers for daily operations and issue resolution.
- Operate and maintain mailroom equipment (e.g. scanners, franking machines) in accordance with instructions.
- Assist with other facilities or administrative support duties as assigned.
What You'll Need:
- Minimum GCE O Levels
- At least 2 years of working experience in a call centre environment
- Knowledge of Microsoft Office suite
- Good communication and written skills
