- Customer Service / Supervisor
- Working Days: 5.5 Days Alternate Saturday 9am-6pm / 9am-3pm
- Budget : $3,500 - $4,000 + AWS + Bonus + 2 meals provided
- Office at Sin Ming Autocity (Ang Mo Kio / Upper Thomson)
Summary:
- Leading customer service team of 4 and perform on ground customer service duties.
- Must be able to figure out new marketing ideas and strategies in attracting new customers and retain current base.
Job Scopes:
- Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
- Work with marketing staffs to figure out marketing plans and strategies.
- Handle phone or walk-in customer's feedback / complaints / inquiries effectively and professionally.
- Maintain an effective communication to ensure customer retention.
- Generate reports and suggest service improvement initiatives and processes.
- Maintain and update appointments for servicing and repairs.
- To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
- Upsell products and services to customers.
Samuel Siaw
The Supreme HR Advisory Pte Ltd
EA No: 14C7279
Reg No: R2412474
