About the Role
Do you have a knack for turning technical jargon into customer-friendly magic Are you the kind of person who can match the right spare part to the right problem like a puzzle master If you love helping people, solving problems, and making sales feel like a win-win, then you might be the Parts and Sales superhero we've been waiting for!
As our Customer Service Coordinator, you'll be the go-to expert for spare parts-advising customers, processing orders, and making sure every part finds its perfect home. You'll work closely with our warehouse and service teams to keep things running smoothly and efficiently.
What You'll Be Doing (Your Superpowers)
- Customer Whisperer: Understand customer needs and recommend the right parts with confidence and clarity
- Sales Dynamo: Prepare quotations, follow up on inquiries, and close deals like a pro
- Inventory Insider: Check stock availability and coordinate with the warehouse team to ensure timely delivery
- Order Maestro: Process orders accurately and efficiently using our ERP system
- Relationship Builder: Maintain strong relationships with clients, suppliers, and internal teams
- Problem Solver: Handle complaints and returns with grace and professionalism
- Market Scout: Keep an eye on market trends and competitor pricing to stay ahead of the game
- Team Collaborator: Work closely with service engineers and warehouse staff to ensure smooth operations
- Documentation Guru: Ensure all paperwork is complete, accurate, and audit-ready
- After Sales Ally: Support the After Sales Manager with reports, analysis, and special projects
What We're Looking For
- Diploma or professional certificate
- Experience in spare parts sales or technical sales preferred
- Strong communication and negotiation skills
- ERP system experience is a big plus
- Detail-oriented, organized, and customer-focused
- Passion for problem-solving and helping people
Why You'll Love It Here
- A supportive team that values your ideas and initiative
- Opportunities to grow your career in sales and technical support
- A dynamic work environment where no two days are the same
- Competitive salary and performance incentives
- Training and development to help you shine
Ready to Apply
Apply now if you're ready to help customers find the perfect part and make their day better.
