Roles and Responsibilities:
- Communication: sharing information clearly with customers and colleagues, whether by phone, email or in person.
- Teamwork: collaborating closely with others to support service processes and resolve customer issues.
- Organisation: managing enquiries, tasks and information efficiently to maintain seamless workflows.
- Multitasking: handling multiple customer requests or administrative tasks simultaneously.
- Problem-solving: identifying issues, reviewing relevant information, and finding practical solutions.
- Conflict resolution: helping to address disagreements or complex service issues in a calm, structured manner.
- Leadership: offering guidance to team members, supporting day-to-day workflows and assisting with escalations.
- Computer skills: using software commonly used in customer service settings, such as CRM platforms or ticketing tools.
