Customer Service Coordinator
Job Description
Job Description
The Customer Service Coordinator will act as the central hub for all sales‑related activities, handling enquiries, quotations, order entry, and project coordination. You will work closely with customers and internal teams to verify purchase orders, processing & managing orders, ensuring a seamless experience from quote to delivery.
Responsibilities
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers needs and work with them to deliver the finest products and services on time and on budget.
About The Team
Corporate
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
The Customer Service Coordinator will act as the central hub for all sales‑related activities, handling enquiries, quotations, order entry, and project coordination. You will work closely with customers and internal teams to verify purchase orders, processing & managing orders, ensuring a seamless experience from quote to delivery.
Responsibilities
- Process enquiries, quotations, orders and shipments accurately and timely
- Verify purchase orders against quotations and validate material/service orders
- Liaise with customers to confirm schedules and follow up on payments, BG and LC matters
- Coordinate with internal departments for order processing and obtain necessary details for quotes
- Enter sales orders, issue Field Service order, and generate order acknowledgements/proforma invoices
- Prepare and send supporting billing documents for service orders
- File all customer‑related documents according to company procedures
- Follow up on actions required to meet customer requirements
- Perform any other duties as assigned by management
- Minimum Diploma (fresh graduates welcome)
- Approximately 3 years of relevant work experience
- Proficient in Microsoft Office (Excel, Word)
- Knowledge of Syteline ERP is an advantage
- Strong interpersonal and communication skills
- Ability to work spontaneously and adapt to changing priorities
- Team player capable of operating with minimal supervision
- Attention to detail and strong organizational abilities
- Customer‑focused mindset with problem‑solving orientation
- Ability to manage multiple tasks and meet deadlines
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers needs and work with them to deliver the finest products and services on time and on budget.
About The Team
Corporate
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
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Key Skills
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