Customer Service Coordinator (Contract basis, renewable yearly)
6-5-6-5 working days per week from 8.30am to 5.30pm or 9.30am to 6.30pm, including weekend and PH. Requires to hold standby phone (taking turns between 3 CS)
Salary: $2600 -$3000
Location: Geylang Bahru
Job scope:
- Manage incoming calls, inquiries, and record case information
- Assist service hall bookings and administration
- Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
- Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
- Keep records of customer interactions, process, documentation, and update customer's cases
- Support frontline staff on administrative duties
- Work closely with Finance and Operations Team
- Follow communication procedures, guidelines, and policies
- Assist in ad-hoc administrative duties
- Case Management - corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
- Assist with administration and documentation for all repatriation cases
- Respond to enquiries via email, web, and phone in a timely manner
Requirements:
- Diploma holder with a minimum of 2 years of customer service experience
- Possesses IT knowledge
- Able to do shift work, and work on Public Holidays and Overtime
Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
