Customer Service Coordinator (Freight Forwarding)

Customer Service Coordinator (Freight Forwarding) (ID6148)
Working Hours: Monday - Friday, 8:30 AM - 5:30 PM
Salary: up to $3300
Work Location: Tiong Bahru

Benefits: Variable Bonus, Medical Reimbursement, Dental Claims up to $200

Job Responsibilities
. Handle customer enquiries and provide timely updates on shipment status.
. Coordinate with customers, shipping lines, overseas agents, and internal departments to ensure smooth shipment arrangements.
. Prepare and process shipping documents, quotations, and other related paperwork.
. Monitor import and export shipments and follow up on delivery schedules.
. Handle customer complaints and resolve shipment-related issues promptly.
. Update shipment details and maintain accurate records in the SysFreight system.
. Provide administrative support and ensure efficient daily operations.

System using: Sysfreight