Customer Service Coordinator / Executive

1. Order Management & Fulfilment

. Process customer purchase orders accurately and promptly using the ERP system.

. Generate and issue sales-related documentation including Sales Orders, Delivery Orders, Invoices, and Credit Notes.

. Monitor order progress from order entry through production, delivery, and invoicing to ensure on-time fulfilment.

.Coordinate shipment arrangements with Planning, Production, Warehouse, Logistics, and Freight Forwarders for local and export deliveries.

. Proactively identify and escalate potential delays or discrepancies to ensure timely resolution.

2. Customer Liaison & Communication

. Serve as the primary point of contact for customers regarding order status, delivery schedules, documentation, and enquiries.

. Provide clear, professional, and timely communication on order updates, changes, or issues.

. Support both local and international customers, including handling export-related documentation where required.

. Maintain strong working relationships to ensure high levels of customer satisfaction and trust.

3. Support to Key Account & Program Management

. Assist Key Account Managers in preparing quotations by coordinating pricing, lead time, and commercial details.

. Liaise with Program Managers to track project milestones, delivery schedules, and execution timelines.

. Ensure alignment between customer requirements, quotation terms, and actual order fulfilment.

. Communicate project risks, changes, or updates to relevant stakeholders where necessary.

4. Billing & Payment Coordination

. Ensure accurate and timely invoicing in accordance with agreed commercial terms.

. Coordinate with Finance to follow up on outstanding receivables.

. Resolve billing discrepancies and support month-end closing activities where required.

5. System & Data Integrity

. Maintain accurate records of customer data, quotations, and orders in the ERP system.

. Ensure data integrity for pricing, quantities, delivery dates, and customer master data.

. Generate basic reports on order status, delivery performance, and receivables as requested.

6. Compliance & Continuous Improvement

. Adhere to company policies, procedures, and quality standards.

. Support process improvement initiatives to enhance efficiency and customer experience.

. Participate in audits or internal reviews related to order management and documentation.