Customer Service Consultant

Job Description:

. Ensure front desk and waiting area clean and tidy with odorless

. Follow new customer registration guideline and policy.

. Register new customer account at POS system

. Manage incoming calls and messages reply.

. Reminder calls/ whatapps before 1 or 2 days for appointment confirmation .

. Arrange customers appointment and provide after treatment care follow up.

. Monitor outlet new appointment cancellation rate.

. Promoting First trial promotion for new customers.

. Follow up those new consult who haven't turn up for an appointment.

. Hit monthly new lead turn up target.

. Ensure daily sales updated and tally with POS system.

. Stock check by daily/ weekly.performed stock receiving process and assist outlet stock tally.

. Billing issues.

Requirements:

. Excellent communication skills

. Addressing inquiries problem-solving abilities

. Proficiency in customer service tools

. Added advantage with experience similar to beauty industry