Customer Service

Early Applicant

Fresher

SGD 2,000 - 4,000 per month

Job Description

Serve as the first point of contact for clients, shipping lines, transporters, and other stakeholders.
Coordinate container releases, returns, and bookings in line with customer and operational requirements.
Maintain accurate and up-to-date records in the depot management system.
Ensure timely communication with clients regarding container availability, gate-in/gate-out procedures, and storage charges.
Monitor and resolve customer issues, complaints, and inquiries in a professional and efficient manner.
Liaise with operations, yard, and maintenance teams to track container movements and conditions.
Generate daily and weekly reports on container inventory, movements, and service performance.
Process documentation such as delivery orders, EIRs (Equipment Interchange Receipts), and invoices.
Ensure compliance with company procedures, safety regulations, and customer service standards.
Support the depot team in managing peak workloads and special client requests.