About the job
At The Learning Lab, we strive to provide the best in-class customer experience to parents and students. In line with our organisation's ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Responsibilities
- Ability to deliver professional and high-quality service experience in a customer-facing role
- Identify customers needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
- Taking ownership of customers problems and follow through effectively and efficiently to resolution within the SLAs.
- Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
- Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience
Requirements
- Possess at least a Diploma in any field
- Able to work with 3 weekdays and 2 weekends schedule and shift hours
- Proficient in English and bilingual to communicate effectively with customers
- Computer literacy – familiar with CRM systems
- Candidates who have worked in the hospitality and service industry are preferred
- Able to work in a fast-paced environment
- Possess emotional maturity and passion for customer service
- Equipped with good mediation and persuasive skills
- Positive, outgoing personality with a professional disposition
