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EASYVAN (SG) PTE. LTD.

Customer Service Associate

Early Applicant
  • Posted a day ago
  • Be among the first 10 applicants
1-4 Years
SGD 2,300 - 3,000 per month

Job Description

About the Role

We're looking for a driven and detail-oriented individual to join our Driver Operations team. As an Associate, you'll support day-to-day frontline operations, ensuring service quality and platform integrity.

What You'll Do

  • Respond to Driver Partner enquiries and disputes through professional business writing and phone communication
  • Conduct performance coaching calls with Driver Partners who have breached platform policies, balancing empathy with firmness
  • Act as a liaison between Driver Partners and Users, investigating disputes and ensuring fair resolution
  • Enforce service and safety standards through appropriate disciplinary actions
  • Track, analyze, and report on operational data using Excel or Google Sheets
  • Support the continuous improvement of workflows, SOPs, and reporting processes
  • Collaborate with internal teams (e.g., Legal, Marketing, Anti-Fraud) to ensure policy compliance and platform integrity
  • Prepare and submit incident reports to authorities in accordance with regulatory requirements

What We're Looking For

  • Diploma or higher in Business or related field
  • Proficient in Microsoft Excel or Google Sheets comfortable learning new tools
  • Excellent written and verbal communication skills, with strong business writing acumen
  • Analytical thinker with attention to detail
  • Able to be firm yet empathetic when handling challenging situations
  • Resilient, adaptable, and thrives in a fast-paced environment

More Info

Industry:Other

Function:Driver Operations

Job Type:Permanent Job

Date Posted: 29/09/2025

Job ID: 127628273

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Last Updated: 29-09-2025 06:51:22 PM
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