About the Role
We're looking for a driven and detail-oriented individual to join our Driver Operations team. As an Associate, you'll support day-to-day frontline operations, ensuring service quality and platform integrity.
What You'll Do
- Respond to Driver Partner enquiries and disputes through professional business writing and phone communication
- Conduct performance coaching calls with Driver Partners who have breached platform policies, balancing empathy with firmness
- Act as a liaison between Driver Partners and Users, investigating disputes and ensuring fair resolution
- Enforce service and safety standards through appropriate disciplinary actions
- Track, analyze, and report on operational data using Excel or Google Sheets
- Support the continuous improvement of workflows, SOPs, and reporting processes
- Collaborate with internal teams (e.g., Legal, Marketing, Anti-Fraud) to ensure policy compliance and platform integrity
- Prepare and submit incident reports to authorities in accordance with regulatory requirements
What We're Looking For
- Diploma or higher in Business or related field
- Proficient in Microsoft Excel or Google Sheets comfortable learning new tools
- Excellent written and verbal communication skills, with strong business writing acumen
- Analytical thinker with attention to detail
- Able to be firm yet empathetic when handling challenging situations
- Resilient, adaptable, and thrives in a fast-paced environment