Job Description

Responsibilities

Handle customer enquiries and service requests primarily through Live Chat, ensuring a positive customer experience
Attend to financial representatives and policyholders enquiries, complaints and concerns professionally and accurately
Ensure timely follow-ups, fulfil service commitments and make outbound calls when required
Assess appeals, recommend appropriate actions and escalate complex cases to relevant departments for resolution
Maintain accurate customer interactions and service records in the CRM system, meet service quality and productivity targets
Assist with ad hoc duties as assigned

Requirements

Experience in customer service functions

Interested applicants please email your resume to [Confidential Information]
Megan Ng Su Ting (CEI No.: R23115059)
Recruit Express Pte Ltd
EA Licence No: 99C4599

... We regret that only shortlisted candidates will be contacted.