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Customer Service Assistant
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Customer Service Assistant
transnational supply chain logistics pte ltd- Posted 22 days ago
- Be among the first 10 applicants
Job Description
- Handle customer inquiries via phone, email, and messaging platforms.
- Process customer orders and ensure accurate data entry into the system.
- Monitor delivery schedules status.
- Coordinate with transport and operations teams to ensure timely deliveries.
- Resolve customer complaints and service issues promptly and professionally.
- Prepare and maintain delivery records, reports, and documentation.
- Update customers on delivery schedules, delays, and order status.
- Track proof of delivery (POD) and ensure proper filing of logistics documents.
- Assist in inventory and stock-related inquiries when required.
- Support billing, invoicing, and administrative tasks.
- Maintain accurate customer records and databases.
- Perform other duties as assigned by the supervisor.
More Info
Key Skills
Resolve Complaints
Delivery Information
Ensuring Timely Deliveries
Inventory Handling
Maintain Customer Database
Customer Enquiry Handling
Liaising with logistics departments
Monitor Shipments
Order Status
About Company
