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Toll Group

Customer Service Assistant

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Job Description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com

  • Perform Warehousing Tasks

Perform order processing operations in compliance to rating principles as well as operator variations

Perform documentation for order processing activities

Perform stock transfer / system transaction in WMS

Monitor cargo handling schedules to ensure timelines are complied with

Perform system receipt of cargo

Validate documentation and escalate non-conformities

Identify operational shortfall and escalate

  • Perform Business Continuous Improvement Activities

Perform continuous improvement activities

Propose practical performance improvement solutions

  • Customer Service

Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services

Prepare reports for customers and operations

Perform billing process

  • Business Administration

Communicate requirements and activities to stakeholders

Work with allocated resources to ensure service delivery

Identify and escalate risk factors that impact efficiency

  • Perform Safety and Health Tasks

Perform Workplace Safety and Health (WSH) activities to ensure

personal compliance to requirements

Maintain safety, health and operational quality standards

Report safety concerns or suggest improvements

  • Technology Application Activities

Operate systems, technology and electronic tools deployed (e.g. SAP, WMS & etc.)

Work with team members to support technology projects

  • Perform Sustainablity Tasks

Energy-Efficient Practices.

Optimized Transportation and Logistics.

What moves you

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

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About Company

Job ID: 138551961

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