customer service assistant

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

Deal with the customers via emails, over the phone, or face to face

Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors or sales personnel.

Respond to the problems of the customer promptly

Look after the customer accounts and update their transaction status

Draft the necessary documents, letter or statements, as required by the customer

Maintain records of interactions with the customers in an orderly manner

Coordinate with the internal department to find solutions and resolve matters for customers

Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer.

Assist in the rotation of stock to comply with FIFO operations

Support in documentation for accountability of all products at all stages of the operation as necessary, assist to resolve any discrepancy issue

Any other duties that may be assigned due to exigencies of job needs.

Monitor work areas to ensure that safety practices are being followed.

Physical involvement in sanitation and co-operate with team members in ensuring the warehouses and offices is kept clean and tidy per 5S practice.

Ensure physical stock tally with inventory system through proper process and documentation.

Prepare product or services report by collecting and analyzing customer information

Go the extra mile to engage customers