CUSTOMER SERVICE ASSISTANT

Job Info:

• Basic up to $3,000 + AWS + VB
• Mon to Fri Office Hours
• West area
• Freight forwarding industry

Key Responsibilities:

• Liaise with customers, warehouse teams, and freight forwarders to ensure smooth daily operations
• Ensure all operational KPIs and service standards are consistently met
• Maintain proper cycle count records prepared by Customer Service Executives/Officers for audit purposes
• Investigate and reconcile stock discrepancies in a timely manner
• Handle shipment booking and coordinate transportation arrangements
• Process customer orders accurately and efficiently
• Compile and calculate monthly KPI reports
• Ensure Customer Service Executives/Officers submit KPI reports according to the established schedule
• Maintain accurate inventory records between internal systems and customers WMS

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You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280
Raymond Ng Jun Han | EA Personnel No.:R1657009