Customer Service Assistant

Key Responsibilities:

• Greet guests, manage check-in/out, and handle all inquiries via phone, email, and in-person.
• Book, confirm, and modify appointments using scheduling software.
• Provide detailed information on spa services, packages, and promotions.
• Process payments accurately and maintain a clean, serene reception area.
• Support therapist scheduling and assist in resolving guest concerns.

Requirements:

• Previous experience in customer service, spa or hospitality background preferred.
• Excellent communication and interpersonal skills.
• Professional, calm, and friendly demeanor.
• Strong computer proficiency experience with booking software is a plus.
• Flexible to work weekends and holidays as needed.

Location: Bugis