Job Title: Customer Service Assistant (Part-Time)
Location: New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)
About the Role:
DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with occasional shifts at our Tampines center. If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you!
Alternate shifts on weekdays and weekends, with 2 days off per week.
Key Responsibilities:
- Customer Assistance: Provide exceptional service to customers, ensuring a smooth and positive experience.
- Facility Navigation: Guide customers through the facility, assisting them with golf range, simulators, and event areas.
- Booking & Scheduling: Assist in managing bookings for lessons, simulator sessions, and events.
- Product Knowledge: Offer information on DB Golf Center's services.
- Administrative Support: Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
- Collect Payments: Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
- Customer Feedback: Gather and report customer feedback to management for continuous service improvement.
Qualifications & Experience:
- Required:
Previous customer service experience, preferably in a sports or leisure setting.
Strong communication skills and a friendly, approachable attitude.
Ability to stay organized and manage multiple tasks efficiently.
Willingness to work primarily at the new North location, with occasional shifts at the Tampines center. - Preferred:
Knowledge of golf or prior experience in a golf-related environment.
Comfortable with basic administrative duties and processing digital payments.
Additional Requirements:
- Flexibility to work shifts on weekends and public holidays as needed.
- A positive, professional attitude with excellent customer service skills.
If you're passionate about delivering exceptional customer experiences and excited to join our expanding team, apply now!
