Company Description
Aflex Ships Equipment is a leading supplier of marine pumps, pump spares, electrical motors, and marine equipment to Ship Owners, Ship Management Companies, and Ship Repair Yards in the global marine, oil and gas, onshore, and offshore industries. With a focus on customer satisfaction, we provide competitively priced products and services, including essential marine equipment. Our global locations in Singapore, Malaysia, Indonesia, China, Netherland, India and UAE ensure quick supply and minimal lead times. We maintain strict quality control and are ISO 9001:2015 and Bizsafe level 3 certified. Our commitment to customer delivery and ethical practices ensures reliable and swift solutions.
Role Description
- Receive, log, and acknowledge all customer complaints through phone, email, or in person.
- Update complaints and assist in gathering relevant information from internal teams (Sales, Operations, Warehouse, Technical, etc.) and customers.
- Assist in communication to customers regarding the status and outcome of their complaints.
- Work collaboratively with relevant departments to resolve issues efficiently.
- Follow up with customers to ensure satisfaction after resolution.
- Maintain an updated complaint register and generate regular reports for management review.
- Ensure compliance with company policies, quality standards, and customer service guidelines.
- Other adhoc duties
Qualifications
- Strong Interpersonal Skills and Communication abilities
- Experience in Customer Service and Customer Support
- Proven track record in achieving Customer Satisfaction
- Excellent problem-solving and organizational skills
- Ability to work effectively in a team-oriented environment
- Proficiency in MS Office and CRM software is a plus
- High school diploma or equivalent; additional qualifications will be a plus
