Job Summary:
We are looking for a friendly, proactive, and sales-minded Customer Service and Retail Support Executiveto be the first point of contact for our customers and support the daily operations of the business.
The primary focus of this role is delivering excellent customer service while also promoting our showroom products and handling administrative tasks to support the smooth running of the office and showroom. This role combines front-line customer interaction with backend support, requiring strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Serve as the first point of contact for customers - greeting walk-in customers, answering phone calls, and responding to emails professionally and promptly.
- Promote and showcase products on display in the showroom, providing recommendations based on customer needs and preferences.
- Actively engage with customers to highlight product features, new arrivals, and promotions to drive sales and enhance the customer experience.
- Handle customer inquiries, provide accurate product or service information, and resolve basic issues or complaints with a positive attitude.
- Maintain up-to-date knowledge of all products and services to confidently assist and upsell where appropriate.
- Operate the POS system to process transactions, ensuring end-of-day cash handling and POS records are accurate.
- Create invoices and prepare transfer orders accurately and timely.
- Maintain basic housekeeping of the front desk / reception area and showroom to ensure a clean, organized, and inviting environment for customers.
- Perform light administrative duties such as data entry, document filing, updating internal spreadsheets, and inventory.
- Maintain a positive and professional attitude to enhance the overall customer experience and build strong customer relationships.
- Track and report common customer issues, sales feedback, and product interest to management for continuous improvement and marketing insights.
Requirements:
- 5.5 days work week
- Basic pay with attractive commission structure based on showroom sales
- At least 1 year of experience in a customer service, retail, or front desk role
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (especially Word, Excel, and Outlook)
- High attention to detail and ability to multitask effectively
- Friendly, approachable, and calm under pressure
- A customer-first mindset with a natural ability to sell and upsell products confidently
