Customer Service Analyst, Call Centre - Shift (12 month contract)

Responsibilities

. Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

. Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

. Ensure effective and timely follow-up as promised to customers.

. Alert management of issues and concerns that require escalation for complete resolution.

. Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

. Work closely with stakeholders on the service request requirements.

. Deliver service requests within stipulated service standards.

. Undertake projects or other responsibilities as assigned.

Skills/Requirement

. Preferably A Levels or Diploma holder with relevant working experience.

. Good interpersonal and communication skills.

. Meticulous and detailed-oriented.

. High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team.

Able to work in Shifts , weekend and PH support

We regret to inform that only shortlisted candidates will be notified.

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