Customer Service Ambassador

Build the Future of Automotive with Us.

Established in 1982, FASST Leasing is recognised as the preferred leasing partner for BMW, BYD, Denza, and Ford passenger vehicles in Singapore. It is also the trusted leasing partner for pre-owned vehicles from Auto Selection SG.

FASST Leasing is committed to providing comprehensive mobility solutions tailored to the needs of both organisations and individuals. Our expertise lies in providing long-term car leasing for both brand new and pre-owned vehicles, offering flexible options like lease-to-own and all-inclusive leasing.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

As a Customer Service Ambassador, you'll be the key point of contact, ensuring smooth operations and a positive customer journey through timely support and coordination.

Customer Interaction & Support

• Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles.

• Support customers with accident reporting, repair updates, and service recommendations.

• Coordinate vehicle changeovers and maintain service turnaround times.

• Ensure accurate data entry in internal systems and proactive communication with customers.

Interco / Loss of Use Program

• Facilitate courtesy vehicle allocation for internal customers through system requests.

• Prepare, verify, and file all required vehicle documentation.

Workshop Coordination

• Schedule workshop appointments, track vehicle progress, and validate completed repairs against standards.

Manpower Allocation

• Generate job chits in Salesforce with clear work descriptions and assign operation assistants for vehicle logistics.

Service Operations & Admin Excellence

• Update fleet management systems with realtime vehicle movements.

• Identify operational gaps and support continuous improvement efforts.

• Prepare job sheets, manage service records, and assist with projects/events.

Teamwork & Professional Conduct

• Work closely with internal/external teams to ensure smooth operations.

• Uphold professionalism in all customer and stakeholder interactions.

• Provide timely responses to enquiries during working hours and interim support after hours when necessary.

Who We're Looking For

• Minimum O Level or equivalent

• Minimum 2 years of operations experience in relevant industry

• Possess a Class 3 Driving License

• Proficient in MS Office applications

• Strong planning and organizational skills

• Strong negotiation skill

Why Join Us at Sime Motors

• Be part of a trusted brand with a regional footprint.

• Work with cutting-edge automotive technology.

• Grow your career in a supportive, performance-driven culture.

• Enjoy structured training, career progression, and employee benefits.