Customer Service Ambassador #ESY

Customer Interaction & Support

. Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles.

. Support customers with accident reporting, repair updates, and service recommendations.

. Coordinate vehicle changeovers and maintain service turnaround times.

. Ensure accurate data entry in internal systems and proactive communication with customers.

Interco / Loss of Use Program

. Facilitate courtesy vehicle allocation for internal customers through system requests.

. Prepare, verify, and file all required vehicle documentation.

Workshop Coordination

. Schedule workshop appointments, track vehicle progress, and validate completed repairs against standards.

Manpower Allocation

. Generate job chits in Salesforce with clear work descriptions and assign operation assistants for vehicle logistics.

Service Operations & Admin Excellence

. Update fleet management systems with real time vehicle movements.

. Identify operational gaps and support continuous improvement efforts.

. Prepare job sheets, manage service records, and assist with projects/events.

Teamwork & Professional Conduct

. Work closely with internal/external teams to ensure smooth operations.

. Uphold professionalism in all customer and stakeholder interactions.

. Provide timely responses to enquiries during working hours and interim support after hours when necessary.

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted