Customer Service Advisor (Commercial Vehicle Operations)

Job Description

• Represent the Company in a professional manner as a front line employee
• Identifying and responding to customers needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit follow up to ensure resolution
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers complains and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors.
• Perform ad hoc duties as assigned by Supervisors
  

Requirements

• GCE O Levels or equivalent qualifications
• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• Relevant customer service / administrative / support function experience (preferably automotive industry)
• MS Office Skills
• Familiar with CRM system advantageous (Maximo)
• Attentive, adaptable and responsible with good communication skills