Customer Service Advisor

If you enjoy helping people, solving problems, and have an interest in vehicles, this role is perfect for you.

Job Responsibilities:

. Assist customers by understanding their vehicle concerns and recommending suitable service or repair solutions

. Act as the key liaison between customers and the workshop to ensure clear and responsive communication

. Keep customers updated on job progress and repair timelines

. Handle daily intake of cars for servicing and manage service scheduling

. Deliver a positive customer experience from check-in to vehicle collection

. Prepare quotations to customers and reply to enquiries

. Support the workshop team by aligning service expectations with actual job progress

. Perform other ad-hoc duties as assigned by the supervisor

Job Requirements:

. Basic vehicle knowledge is preferable but not mandatory training will be provided

. Friendly, proactive team player with a willingness to learn

. Self-driven with a strong sense of responsibility and service excellence