Job Description

About the Role

We are looking for a motivated and customer-oriented Customer Service Officer (Loans Officer) to join our growing team.

In this role, you will assist customers with loan applications, assess their financial needs, and provide suitable loan solutions. You will also ensure that all loan applications and documentation are processed accurately and in accordance with company policies and regulatory requirements.

No experience is required. Training will be provided. Fresh graduates and career switchers are welcome to apply!

Key Responsibilities

Evaluate and process loan applications, including assessing applicants creditworthiness.
Review customers financial information and recommend suitable loan structures and repayment terms.
Provide professional and friendly customer service throughout the loan application process.
Explain loan terms and conditions clearly and assist customers in completing loan agreements.
Ensure compliance with company policies and relevant regulatory requirements.
Build and maintain positive relationships with new and existing customers.
Maintain accurate customer records and loan documentation.
Work closely with team members to support daily operations and achieve team objectives.