About The Role
The Customer Service Administrator is responsible for providing administrative and operational support to ensure smooth customer service processes. This includes managing customer orders, coordinating with sales and service departments, updating/processing records in SAP/Resolv, and maintaining accurate documentation. The role is critical to ensuring on-time delivery, customer satisfaction, and operational efficiency within the South East Asia office.
Key Responsibilities
Order & Documentation Management
- Process sales and service orders in SAP/Resolv accurately and in a timely manner.
- Ensure all supporting documents (quotes, purchase orders, delivery orders) are properly filed and updated.
- Track and follow up on open orders, deliveries, and service jobs.
Customer Support
- Act as the main point of contact for customers and distributors regarding order status, service updates, and general inquiries.
- Coordinate with internal departments (Service, Sales, Accounts) to resolve issues promptly.
- Assist in managing warranty or repair-related documentation and updates.
Inventory & Logistics Coordination
- Work closely with the Service team to arrange shipments, prepare packing lists, and ensure timely delivery of parts and tools.
- Monitor stock levels for commonly ordered items (min/max) and support procurement coordination when required.
System & Reporting
- Maintain and update records in SAP/Resolv for customer accounts, service jobs, and parts transactions.
- Support process improvement initiatives and system enhancements.
Administrative Support
- Prepare quotations, sales order acknowledgements, backorder reports.
- Support internal audits (ISO/BizSAFE) as required.
- Handle filing, correspondence, and coordination tasks for the CS and Service teams.
Education
Key Requirements:
- Diploma or higher in Business Administration, Logistics, or related field.
Experience
- Minimum 23 years of experience in customer service, order processing, or administrative roles.
- Experience in engineering, manufacturing, or service-based industries preferred.
Skills
- Proficient in SAP/ERP systems and MS Office (especially Excel).
- Strong coordination and multitasking abilities.
- Excellent written and verbal communication skills.
- Detail-oriented, organized, and proactive.
