Customer Service & Administrative Executive

About Anake

Anake is your personal guide, from making sense of your skin's genetic blueprint, to gaining a deeper knowledge of who you are, we are committed to tailoring a complete skincare regime that perfectly complements your genes. We aim to help everyone optimise their skin health through powerful and innovative technologies that make us the most preferred beauty brand.

For more information, please visit

Why Join Us

Love skincare Obsessed with helping others feel confident in their skin We're on the lookout for friendly, passionate, and reliable individuals to be the voice of our fast-growing skincare brand as part of our Customer Service team! If you're a people-person with a love for beauty and glowing skin, we want YOU!

Bonus perks!
You'll be joining a fun, supportive team with a fully stocked pantry (snack lovers, we see you!)

About the Role

We are seeking a highly motivated Administrative Executive who is eager to challenge themselves, push beyond limits, and grow alongside the company as we expand into an international powerhouse. This role combines administrative excellence with strong client communication, making it ideal for someone who is detail-oriented, people-driven, and passionate about delivering top-quality service.

Administrative Support

• Provide administrative assistance to the Finance and HR team, including filing, scanning, and accurate data entry.
• Support ad-hoc tasks and projects as required by the management team.

Customer Engagement

• Retrieve, update, and manage client records while ensuring accuracy and confidentiality.
• Schedule and manage facial appointments, coordinating with therapists for proper timing and resource allocation.
• Assist in planning and executing customer membership and loyalty programmes.
• Provide accurate information to clients on services, promotions, and ongoing packages.
• Conduct follow-ups to gather client feedback and ensure post-service satisfaction.
• Handle all incoming phone calls and emails professionally and promptly.
• Address customer complaints and carry out service recovery with tact and professionalism.

Requirements

• Prior experience in administrative support or customer service is an advantage.
• Strong communication and interpersonal skills, with the ability to engage clients effectively.
• Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.
• Positive mindset, willingness to learn, and ability to thrive in a fast-paced environment.

Working Hours & Arrangement

• 4 days work week - 9am to 5pm
• 1 and a half day work from home

Compensation & Benefits

• Salary Range: $2,200 - $2,800 (based on experience)
• Fun and vibrant working environment
• Exciting benefits and staff perks
• Opportunities for career growth and development as the company expands internationally