Customer Service Admin ( Aftersales/ Service Parts)

Responsibilities:

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.

• Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.

• Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.

• Oversee grading operations, including parts extraction and systematic stocktaking activities.

• Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.

• Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).

• Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.

• Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.

• Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.

• Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

Requirements:

• Diploma in Business Administration or related discipline.

• Minimum 2-3 years of relevant experience in spare parts management, aftersales support, or CRM administration.

• Proficiency in Microsoft Office applications (Excel proficiency preferred).

• Strong analytical skills with attention to detail and accuracy.

• Excellent communication and stakeholder management skills.

  HOW TO APPLY:

  Interested applicants, kindly send your resume in MS WORD format to [Confidential Information] or please click on Apply Now and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

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  Trust Recruit Pte Ltd
  EA License No: 19C9950
  EA Personnel: Vivian Yow Ling Xian
  EA Personnel Reg No: R26161168