Job Responsibilities
- Manage and improve customer service processes,workflows, and KPI performance across APAC aerospace operations
- Lead and develop customer support teams throughtraining, coaching, workforce planning, and performance management
- Oversee end-to-end customer order management,ensuring timely delivery and coordination across the supply chain
- Support business growth, customer satisfaction,and profitability through collaboration with sales, engineering, and supportteams
- Prepare operational reports, drive continuousimprovement initiatives, and ensure compliance with SOPs and quality systems
Job Requirements
- Min degree in Business, Supply Chain, Engineering, or equivalent
- At least 3 years of experience in customer service operations with leadership experience
- Knowledge of supply chain processes, customer service operations, ERP systems (e.g. JDE, SAP), and basic sales and marketing practices
- Strong leadership, communication, analytical, problem-solving, and stakeholder management skills familiarity with aerospace products, AS9100 standards, and technical drawings is an advantage
Interested candidates who wish to apply for the advertised position, please click APPLY to submit your application or send in your resume to [Confidential Information]
EA License No: 13C6305
Reg. No.: R1874608 (Lee Jia Hou)
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