Customer sales executive

UBTS Academy is seeking a motivated and service-oriented Customer Service Executive to join our team. You will serve as the first point of contact for learners and corporate clients, providing timely assistance with course enquiries, registrations, schedules, and other training-related matters.

This is a full-time position based at Tanjong Penjuru, near Clementi, offering a dynamic working environment with opportunities for learning and professional development.

Key Responsibilities

Respond promptly and professionally to customer enquiries through phone, email, WhatsApp, and other communication channels.

Provide accurate information on training courses, schedules, fees, registration requirements, and available funding.

Assist individual learners and corporate clients with course registration, documentation, and general administrative matters.

Maintain accurate records of customer interactions, registrations, and follow-up actions.

Coordinate with trainers, sales, operations, and administrative teams to ensure smooth course arrangements and service delivery.

Handle customer feedback, complaints, and escalations professionally and empathetically.

Follow up on customer enquiries and identify opportunities to improve the overall customer experience.

Recommend improvements to customer service processes and administrative procedures.

Participate actively in internal training and development programmes.

Requirements

At least one year of experience in customer service, course administration, a call centre, or a similar role.

Good communication and interpersonal skills, with the ability to listen and respond effectively.

Strong problem-solving skills and a customer-focused approach.

Comfortable using computer systems, Microsoft Office applications, email, and customer relationship management (CRM) tools.

Organised and able to manage multiple enquiries and administrative tasks accurately.

Adaptable and able to work effectively in a fast-paced training environment.

A positive attitude and commitment to delivering high-quality customer service.

Experience in a training provider, education institution, or corporate training environment would be an advantage.

The selected candidate may be required to work on one weekend day, depending on the course schedule.

Work Location: Tanjong Penjuru, near Clementi

Employment Type: Full-time