Job Description

Responsibilities

Provide dedicated support for accounts, ensuring timely resolution of user issues and requests
Build strong long-term relationships with key clients through daily communication and proactive follow-ups
Monitor client activity and engagement closely, and take ownership of key account retention results
Conduct regular online interviews / check-ins with key clients to gather feedback and uncover needs
Summarize client insights into actionable recommendations and propose product optimization ideas

Required Skills

Fluent in English as a working language (spoken and written)
Bonus if you speak Hindi / Urdu / Tamil / Punjabi or other regional languages
Strong communication skills and client service mindset capable of handling high-touch key account relationships
Outgoing, proactive, and highly self-motivated, with strong ownership and problem-solving ability
Experience in live streaming / social platforms / creator economy is a plus