THE ROLE
As a Customer Relationship Officer, you will be the primary point of contact for Greetsquare's key client groups (www.greetsquare.com). Your mission is to ensure every user has a seamless, positive experience on our platform, from onboarding to ongoing support. You are someone who genuinely enjoys helping people, resolves issues with patience and professionalism, and takes pride in building lasting relationships.
ABOUT GREETSQUARE (www.greetsquare.com)
Greetsquare is a next-generation job platform that brings hiring to life through video, placing personality, communication, and soft skills at the forefront. By enabling candidates to showcase themselves authentically on video, we help employers move beyond static resumes to discover the human qualities that truly drive team success.
KEY RESPONSIBILITIES
Client Support & Servicing
- Attend to inbound queries from employers, recruiters, and job seekers via email, chat, phone, or helpdesk ticketing system
- Provide timely, accurate, and helpful responses to questions about platform features, account setup, job postings, and application processes
- Guide new users through onboarding and ensure they are set up for success on the portal
- Troubleshoot and resolve client issues, escalating to the relevant team when necessary
- Follow up on open cases to ensure complete resolution and client satisfaction
Client Relationship
- Maintain strong working relationships with employer and recruiter accounts
- Gather feedback from employers and recruiters on platform usability and relay insights to the product and sales teams
- Support renewal conversations by ensuring clients experience consistent value
- Assist in navigating the platform, creating profiles, and applying for roles
- Address concerns related to job listings, application status, and account management
Operations & Reporting
- Maintain accurate records of client interactions and case resolutions in the CRM system
- Identify patterns in recurring issues and recommend process or platform improvements
REQUIREMENTS
- 1-3 years of experience in customer service, client relations, or account support (experience in HR tech, or digital platforms is an advantage
- Excellent written and verbal communication skills
- Organised and detail-oriented with the ability to manage multiple cases simultaneously
WHAT WE OFFER
- Competitive base salary + performance incentives
- Opportunities for career growth within a fast-moving startup environment
- Flexible and autonomous work culture
- Staff portal access and industry networking opportunities
