Customer Relationship ExecutiveCustomer Relationship Executive
Hua Cheng Education Centre Eastpoint Mall
Job Scope
- Assist the day-to-day customer - services & admin activities of the centre such as : Coordinating and facilitating classes for the centre / s.
- Centre operations
- Handle walk-ins and telephone enquiries
- Provide course consultation to prospective customers
- Handle and resolve feedback and complaints
- Liaise with customers & teachers pertaining to parents feedbacks / students progress
- Handle admin duties such as : daily collections, preparation of materials for classes
- Data-entry and maintaining Student Management System
- Processing of new student's enrolment Requirements
- 1 - 2 year(s) of working experience in the related field is required for this position preferred although not a must.
- Effective planning & able to multi-tasks.
- Good interpersonal skills
- Effectively bilingual ( English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents feedbacks / students progress.)
