Customer Relations Specialist

Working days : Monday to Friday
Working hours : 8:30 AM - 6:15 PM (44 hours/week)
Salary : $3,500 - $4,000 per month + Commission
Location : (Support nearby centre)

• Choa Chu Kang ↔ Choa Chu Kang
• Woodlands ↔ Hougang
• Pandan Valley ↔ Jurong East

Key Responsibilities:

1. Lead Management & Conversion

. Engage inbound and outbound leads (calls, walk-ins, digital enquiries)

. Build rapport with parents and understand their needs

. Present the school's value proposition, curriculum, and programmes

. Drive conversion of leads into centre visits and enrolments

2. Centre Tours & Sales Closure

. Conduct centre tours for prospective parents

. Communicate curriculum, teaching approach, and child outcomes

. Take full ownership of closing enrolments, including follow-ups and securing

commitment

3. Customer Experience Excellence

. Deliver a premium experience for every parent interaction

. Ensure timely and consistent follow-ups before and after visits

. Build long-term relationships with parents to support retention and referrals

. Act as the primary point of contact for parents throughout their journey

4. Brand Representation

. Represent the centre brand

. Ensure consistency in messaging and service delivery aligned with brand values

5. Performance & Targets

. Achieve and exceed individual targets for:

o Lead-to-visit conversion

o Visit show-up rates

o Enrolments

. Maintain accurate tracking of leads, follow-ups, and outcomes

. Continuously improve conversion performance through feedback and learning

Requirements:

. Diploma holder
. 3 years of sales experience, preferably in EC Industry
. Willing to work weekends as required (to support parent visits)

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279