Job Description:
- Serve as the main point of contact for customer inquiries via phone, email, chat, or in person.
- Address and resolve customer concerns, complaints, and feedback in a timely and professional manner. Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer issues are resolved effectively.
- Monitor customer satisfaction and identify opportunities to improve service quality.
- Provide product or service information to customers and assist with general inquiries.
- Follow up with customers to ensure issues have been resolved and expectations are met.
- Support the implementation of customer service policies, procedures, and initiatives.
If you are interested in exploring this role or other current openings in the market, kindly email me at [Confidential Information] with your resume.
We regret to inform that only shortlisted candidates will be notified.
Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W
