Job Description & Responsibilities
We are seeking dedicated and people-oriented Customer Relations Officers (CRO) to support our Home Improvement Programme. The successful candidates will act as the key liaison between the project team and residents, ensuring clear communication, smooth coordination, and positive resident relations throughout the project.
Responsibilities:
- Engage and communicate effectively with residents on project-related matters, addressing queries and concerns with professionalism.
- Explain and guide residents on the scope, locations, and benefits of the Home Improvement Programme works.
- Handle feedback, requests, and complaints from residents tactfully, providing practical on-site solutions where necessary.
- Coordinate and arrange home improvement works outside residential units in a timely manner while maintaining good rapport with residents.
- Provide administrative and logistical support during construction working committee meetings.
- Record and prepare meeting minutes with Consultants, HDB, Sub-Contractors, and other stakeholders.
Requirements:
- Minimum GCE A Level Certificate or Diploma, with at least 5 years of relevant experience in customer service, public relations, or community engagement.
- Strong interpersonal and communication skills, with the ability to converse effectively in English, one Chinese dialect, and one other official language.
- Patient, tactful, and able to manage challenging situations with empathy and professionalism.
- A team player with a positive attitude and strong problem-solving skills.
