Customer Relations Officer

Working at the HDB BTO new built Customer Service Office. Representing employer to make a positive impression with house owners to ensure home owners satisfaction. Common duties include:

- answering to home owner queries

- processing request for any home defect works to be carried out

- handling and resolving complaints

- regularly contacting home owners to ensure good service standards

- answering calls and directing them to the appropriate personnel to attend

- communicating with home owners vi mail, email or social media

- schedule, change or cancel appointments for rectification works

- establishing positive rapport with all home owners via phone or emails.